Refund policy
At Just Tees, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within [7 DAYS] of the date your order is delivered.
To be eligible for a return, items must:
Be unused, unworn, and in their original condition.
Have all original tags attached.
Be returned in the original packaging whenever possible.
Include proof of purchase or order confirmation.
Items returned without meeting these requirements may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
Gift cards
Final sale or clearance items
Customized or personalized products
Items marked as non-returnable on the product page
How to Start a Return
To request a return, please contact us at [justteesstore11@gmail.com] with:
Your order number
The item(s) you wish to return
The reason for the return
Once your return request is approved, we will provide instructions on how to return your item(s).
Please do not send items back without prior approval.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Original shipping charges are non-refundable unless required by applicable law.
If a replacement is issued due to our error, we will cover the shipping costs.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within [5-7 business days].
Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account.
Exchanges
We offer exchanges for eligible items, subject to product availability.
If you would like a different size, color, or replacement item, please contact us at [justteesstore11@gmail.com] within [3 DAYS] of receiving your order.
If the requested item is unavailable, a refund may be issued instead.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within [3 DAYS] of delivery at [justteesstore11@gmail.com].
Please include:
Your order number
A description of the issue
Clear photos showing the damage or defect
After review, we will arrange a replacement, exchange, or full refund at no additional cost to you.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
Check your bank account again.
Contact your credit card provider or payment service.
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at [justteesstore11@gmail.com].
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Email: [justteesstore11@gmail.com]
Thank you for shopping with Just Tees.